Privacy Policy

RemindFlow ("we", "us", "our") respects your privacy and is committed to protecting the information you provide while using our services. This Privacy Policy explains what information we collect, how we use it, and the choices you have when using RemindFlow.

By using RemindFlow, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Account Information

When you create an account, we collect basic account information including:

• Name
• Email address
• Signup date
• Subscription plan
• Trial status
• Account settings

Users may optionally provide additional business information including:

• Business name
• Business address
• Tax information
• Business logo

Business Payment Information (Optional)

Users may optionally store payment details used for invoicing or receiving payments, including:

• Bank account information
• UPI ID or payment identifiers

These details are stored only to support invoice generation and payment instructions within the platform.

Client Information

Users may store client-related information to manage invoices and payment reminders. This may include:

• Client name
• Client email address
• Client business name

Users may optionally store additional information including:

• Client address
• Client tax identification number

This information is provided and managed by the user for the purpose of invoice management and payment follow-ups.

Invoice and Payment Data

To support invoicing and payment tracking, RemindFlow stores invoice-related information including:

• Invoice amounts
• Invoice descriptions or notes
• Invoice issue dates
• Invoice due dates
• Invoice type (such as advance, milestone, or final invoices)
• Payment status

Reminder and Communication Data

To operate automated payment reminders, RemindFlow stores reminder-related data including:

• Reminder schedules
• Delivery timestamps
• Reminder status (sent, delivered, failed, etc.)
• Reminder stage or escalation level

This data allows the system to maintain consistent follow-ups and reminder tracking.

System-Generated Relationship Data

RemindFlow may generate internal system data to support payment tracking and reminder behavior features. This may include:

• Relationship age between user and client
• Invoice frequency patterns
• Payment history associated with invoices
• Client payment behavior signals
• Internal identifiers used to recognize the same client across invoices

These signals are used to support reminder scheduling, escalation logic, and system reliability.

Usage and Technical Data

We collect limited technical data necessary to operate and secure the platform, including:

• Activity timestamps
• Feature usage
• System logs and error logs
• Device or browser information
• IP address associated with account access

This information helps maintain system performance, reliability, and security.

Payment and Subscription Information

Subscription payments are processed through third-party payment providers such as Razorpay.

RemindFlow may store limited billing information including:

• Subscription plan
• Payment status
• Billing timestamps
• Payment transaction references

RemindFlow does not store card details, UPI PINs, or banking credentials used for subscription payments.

2. How We Use Your Information

We use collected information to:

• Create and manage user accounts
• Allow users to manage clients and invoices
• Generate invoices and automated payment reminders
• Track invoice payment status
• Manage reminder timing and escalation logic
• Improve platform functionality and reliability
• Maintain security and prevent abuse
• Communicate important service updates or account notifications

We do not sell or rent personal information to third parties.

3. Payment Processing

Subscription payments on RemindFlow are processed through third-party providers such as Razorpay.

Payment information is transmitted directly to the payment provider and governed by their privacy policies. RemindFlow does not store or process sensitive payment credentials.

4. Cookies and Session Data

RemindFlow uses cookies and similar technologies to:

• Maintain secure login sessions
• Enable authentication
• Improve usability and performance

Disabling cookies may affect the functionality of certain features.

5. Data Storage and Security

We implement reasonable safeguards to protect stored information, including secure HTTPS connections and controlled system access.

While we take reasonable measures to protect information, no system can guarantee absolute security.

6. Data Retention

We retain user and system data only for as long as necessary to operate the service and maintain account functionality.

Users may request deletion of their account and associated data by contacting support@remindflow.in.

7. Your Rights

Users may request to:

• Access their stored personal information
• Correct inaccurate information
• Request deletion of their account and associated data

Requests may be made by contacting support@remindflow.in.

8. Third-Party Services

RemindFlow may rely on third-party service providers for infrastructure, payment processing, email delivery, or system operation.

These providers may process limited information necessary to deliver their services and are responsible for protecting that data under their own privacy policies.

9. User Responsibility for Stored Data

Users may store client, business, or invoice-related information within RemindFlow.

Users are responsible for ensuring that they have the necessary rights, permissions, or lawful basis to collect, store, and use any personal or business information they upload or manage through the platform.

RemindFlow processes this information solely to provide the requested services, including invoice management and payment reminders, and does not independently verify the accuracy or legality of data provided by users.

10. Children's Privacy

RemindFlow is intended for business use and is not directed toward individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When updates occur, the Last Updated date will be revised accordingly.

Continued use of the service after updates constitutes acceptance of the revised policy.

12. Contact

For privacy-related questions or requests, please contact:

Email: support@remindflow.in